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ConsolQ v4.0 Collaboration
System
16 March 2008
(Prices
are Australian Dollars ex GST)
upgrade your license at any time...
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Users* |
3 |
10 |
25 |
50 |
100 |
200 |
|
Price** |
$6,500 |
$14,900 |
$31,400 |
$56,400 |
$101,400 |
$181,400 |
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(Price per user) |
$2,167 |
$1,490 |
$1,256 |
$1,128 |
$1,014 |
$907 |
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Additional users (each) |
$1,200 |
$1,100 |
$1,000 |
$900 |
$800 |
$700 |
|
Annual license fee |
$1,300 |
$2,980 |
$6,280 |
$10,960 |
$17,710 |
$25,640 |
Optional ConsolQ Web Scanning module:
$5,000 (ex GST) per
system (unlimited users)
Annual maintenance and license fee
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Total Product Value*** |
Annual license fee
(payable
from first anniversary).
|
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Up to $50,000 |
20% of Total Product Value |
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$50,000-$100,000 |
$10,000 + 15% of amount above $ 50,000 |
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> $100,000 |
$ 17,500 + 10% of amount above $100,000 |
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What you get for your annual license fee
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Maintenance
Wheresmary will provide best efforts to effect remedial support
(break-fix) for Consol-Q on a next business day basis with support
usually provided overnight. The extent of remedial support is limited
to resolving technical problems with the software as provided and
accepted by the customer and does not extend to product enhancements.
This basic maintenance service is provided within the terms of the
ongoing licence agreement.
In
circumstances where wheresmary is required to access the server
environment to effect maintenance services the customer will provide
access via dial up connection or similar or make provision to provide
on-site access to the system for wheresmary personnel
For the
local installation of the ConsolQ it is the customer’s responsibility to
provide maintenance of the server, web services and data base
environment. |
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You also get |
·
New releases of the product (we hope at least every 12 months).
·
Improvements to ConsolQ that are either wheresmary or customer
initiated are provided to all customers in the next version release
provided under ongoing support arrangements
· Updated
user and technical documentation via
www.wheresmary.com.au |
*User
A
ConsolQ user is a staff member
who
is a member of your
support team - they participate directly in problem and project management.
Clients (those who submit issues and problems) who need to access their
problem and use the solution centre are not regarded as “users” for license
purposes.
However, any member of your organisation can see the client ConsolQ page
which gives access to call information (except private notes), system status, Solution Centre and
so on - no licensing required...
**Price and Installation
Price is for each
instance of the call centre. Multiple
ConsolQ Collaboration Centres can be operated on the
one server/ SQL environment. Consol Q – Call Centre Licence cost includes up
to 3 hours of installation support of the ConsolQ software by
telephone/email. If wheresmary staff are required on-site for
installation the customer will pay for travel and accommodation charges if
the installation is more than 100 km from Brisbane. Additional installation
support over and above 3 hours or on-site support will be paid for by the customer at the rates
of support charges (see below).
***Total product value is calculated at the end of
each twelve month period from the date of initial purchase. Total product
value includes the sum total of all licensed Consol-Q components and the
customised development charges over the course of the year. Maintenance
charges are subject to CPI adjustment (Australia)
Installation requirements
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Server |
Pentium 3
or better running Windows NT 4.0 SP6 or above. |
|
Software |
Web services – Microsoft IIS v3 or above
Data base – Microsoft SQL Server v 7.0 or above. |
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User workstation |
PC capable of running MS Internet
Explorer 6. Other browsers not tested or guaranteed. |
Support charges
Wheresmary
is happy to provide applications support including installation, version
upgrade support, training, configuration advice and more at a standard rate
of $150 per hour or part thereof or $1,200 per day,
whichever is lower. Time includes meetings with
customer to discuss specifications and travel if more than 1 hour from
Brisbane GPO.
Development charges
While we
endeavour to make ConsolQ as user configurable as possible, we understand
that some customers require specific changes to support their business
requirements.
Wheresmary
is happy to customise Consol-Q to customer specification at its standard
hourly development rate of $250 per hour or part thereof or $2,000 per day,
whichever is lower. Meetings with
customer to discuss specifications/requirements will be charged at the
Support rate above.
Escrow
Wheresmary is happy to enter an escrow
arrangement for Consol-Q source code.
Program
licence agreement (local server version)
Pursuant to this Agreement, ConsolQ may be used on a single
computer server with unlimited access to ”read users” via the ConsolQ
interface. ConsolQ write users are limited to the number of named user
licences purchased.
The customer may not use, copy, modify, disassemble,
decompile, reverse engineer or transfer the programs or any copy,
modification or merged portion, in whole or part.
Copyright
All intellectual property rights in the
SOFTWARE and user documentation are owned by Peter Hegarty and Paul Carroll.
Term
The licence is effective for one year from
the date of invoice delivery and as extended by the customer on the payment
of the ongoing annual licence fee or rejection by the customer.
Limitation of liability
Wheresmary is not liable for any damages caused by the
products or the failure of the product to perform, including any lost
profits, lost savings, incidental damages, or consequential damages.
Wheresmary is not liable for any claim made by a third party or made by
the customer for a third party.
This limitation applies whether damages are sought, or a claim made, under
this agreement.
Standard
Payment Terms
Unless otherwise specified, the following are
the Payment Terms under which P Hegarty and P Carroll trading as
wheresmary provides services, sells and licences products. On placing a
purchase order to wheresmary, the customer agrees to the following:
Prices and quotation
Unless specified, all prices quoted are valid
for 30 days. The customer is liable for additional Goods and Services Tax
(GST), import duties, stamp duty and like levies and taxes. Quotations are
not recognised unless provided by wheresmary in writing.
Order
All orders must be received in writing by
wheresmary, and will be subject to acceptance by wheresmary.
Work will not be progressed until a purchase order is received.
Invoice
Software will be invoiced on delivery to
customer at 75% total purchase price with the remainder payable on
successful implementation.
Payment
All payments are due within 30 days of
invoice, to be received at the wheresmary office, unless otherwise
specified. The customer must notify wheresmary of any problems
related to the invoice within 7 days of receipt of invoice. Wheresmary
reserves the right to charge interest at commercial rates from the date of
invoice for all overdue payments.
The customer has the right to withhold payment without
attracting interest penalty only if the goods and services delivered do not
meet the specifications of the purchase order. In this case the customer
must inform wheresmary in writing, providing adequate information to
allow wheresmary to reproduce the problems reported. The customer
agrees to release overdue payments within two days once the genuine problems
are fixed.
Ownership
All
products and services provided by wheresmary remain property of
wheresmary until payment is received in full. Wheresmary
reserves the right to remove the products and services provided at any time
with 7 days notice unless payment is received.
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